If a contractor has cut through your fibre line, or your full fibre broadband install has stalled, you may have been told the cable needs splicing. In plain terms, splicing is the process of permanently joining two optical fibres so light passes through with almost no loss. Here is what that actually involves, when it is genuinely needed, and what to expect if you call someone out in Edinburgh or the North of England.
An optical fibre is a strand of glass about 125 microns across, thinner than a human hair, that carries your broadband as pulses of light. When a cable is cut, extended or terminated, the two glass ends have to be joined so precisely that the light barely notices the join. That is splicing.
There are two methods. Fusion splicing uses a machine that aligns the two fibre ends under magnification and welds them together with an electric arc, typically losing less than 0.05 dB of signal. Mechanical splicing holds the fibres together in a small alignment sleeve with index matching gel. Fusion is stronger, lower loss and the standard for permanent work; mechanical splices are quicker but tend to be used as a temporary fix or where a fusion splicer cannot be brought in.
Most people first hear the word after something has gone wrong. But splicing also crops up in perfectly routine work, so it is worth knowing the common scenarios before you assume the worst.
Copper cable is forgiving; twist the cores together and something will usually work. Glass is not. The fibre ends must be cleaved flat, cleaned to a laboratory standard and aligned to within a fraction of a micron. A poor join scatters or reflects the light, and even a join that looks fine can add enough loss to drop your connection entirely or cause intermittent faults that are miserable to diagnose.
A proper engineer will strip and cleave the fibre, fuse it, protect the joint with a heat shrink sleeve, then test the link with an optical power meter or an OTDR, which measures loss along the whole cable and pinpoints any weak spots. You should be shown or given those readings; a splice without a test result is a guess.
Costs depend on access more than the splice itself. A straightforward repair to an accessible cable in Edinburgh or the surrounding area typically runs to a call out charge plus an hour or two of labour, often somewhere in the region of £150 to £400. If the damage is underground and ducting has collapsed, or a long section needs replacing, the excavation is usually the expensive part, not the fibre work.
Who pays matters too. If the damaged cable belongs to Openreach or CityFibre, on their side of the boundary, report it to your internet provider and their engineers will repair it, usually at no cost unless you caused the damage. Private cabling on your property, such as a run to a garden office or between farm buildings, is your responsibility, and that is where an independent fibre engineer comes in. If a builder or contractor cut the line, their insurance normally covers the repair, so photograph the damage before anyone touches it.
Fibre splicing is skilled work with expensive kit; a fusion splicer alone costs several thousand pounds, so not every electrician or aerial installer offers it. A few quick questions will sort out who is properly equipped.
The splice itself takes a few minutes once the fibre is prepared. Realistically allow one to two hours for a call out, covering access, preparation, splicing, re-sealing the joint enclosure and testing.
A good fusion splice loses so little light that you will not notice any difference in speed. Networks are designed with dozens of splices between the exchange and your home already.
No, the glass cannot be joined by hand and the cut ends are a splinter hazard. If it is your provider's cable, report it to them; if it is private cabling, take photos for the contractor's insurer and book a fibre engineer.
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Tell us about the job. A photo of the cabinet or a rough cable count is plenty to get a price started.